Read the 2025 Gartner CCaaS report




We’re thrilled to announce that Gartner® has named NiCE a Leader, positioned furthest in Completeness of Vision and highest for Ability to Execute, in the 2025 Gartner®Magic Quadrant™ for CCaaS.

This is our 11th consecutive year as a Leader.

We think this recognition reflects why customers choose NiCE:

  • One unified platform leading CX transformation by simplifying operations and accelerating AI adoption.
  • The industry’s most complete suite offering end-to-end customer service workflows, AI driven workforce augmentation, and a single source of CX data in a single platform.
  • AI powered CX proven to deliver results at enterprise scale.

For more than a decade, the world’s leading brands have trusted NiCE to transform customer experience into a competitive edge making them more efficient, more profitable, and more loved

Access the full Gartner report and see what’s possible with AI-first CX.

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